Product Doesn't Match
Game title, region, or version differs from what is stated in your order description.
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Money-Back Policy
Your peace of mind is our priority. LV815 guarantees 100% refund if your transaction doesn't go as planned.
When are You Protected?
Invalid Digital Key
The code has already been used by someone else or is invalid when tried on official platforms.
Non-Delivery
The seller fails to deliver your digital product within the specified time after payment verification.
Fast & Transparent Process
Funds will be returned to your original payment method (Refunding) or your LV815 Wallet balance within a maximum of 3-5 business days after the claim is approved by our investigation team.
Key Provisions
1
Claim Window
Claims must be submitted no later than 7 days after the order status is completed.
2
Authentic Evidence
Attaching screenshots or unboxing videos as evidence of the issues.
3
Unredeemed Codes
For digital products, codes must not have been claimed or activated on any platform.