Digital Products (Keys/Vouchers)
- Code has never been claimed/redeemed.
- Buyer account region does not match description.
- Report made maximum 24h after receiving code.
- Must attach error screenshot from official platform.
LV815 Refund Policy
Your transaction comfort and security are our top priorities. LV815 guarantees 100% protection through the Escrow system.
Refund Request Workflow
Order Identification
Check your Order ID in the dashboard or payment confirmation email.
Submit Report
Contact the support team by attaching screenshots or video of the issue.
$
Verify & Payout
Investigation team will verify the report in 24h. Funds released in 1-3 days.
Physical Products (Console/CD)
- Must attach unedited unboxing video.
- Physical defect or non-functional within 7 days.
- LV815/Factory warranty seal must be intact.
- Original packaging (box) must be returned in full.